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JAMESXI
Genesis Digital Service

000

23 / 51Automotive2021

Genesis Digital Service

OWNER SERVICES / WECHAT MINI-PROGRAM

Client
Genesis
Role
Lead Experience Designer
Collaboration
TopX collaboration
Year
2021

Built from the project,
not a template story.

Working with TopX, I led the interface direction for Genesis's digital service mini-program, covering vehicle status, maintenance, booking and service history.

03 / The challenge

Make complexity
feel intentional.

The product had to inherit Genesis's luxury character while making recurring ownership tasks faster than a conventional dealer-service journey.

04 / My role & direction

Lead through
clarity and character.

I used a restrained dark system, strong vehicle staging and motion-ready service states to connect craftsmanship with practical ownership confidence.

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